Billing and canceling

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Domain renewal and expiration

If you buy a domain on Avoori, then there are a few things you should know. The domain name is set to auto-renewal automatically so your domain can always be active even if you forget to pay it. 

Each year, at the same time you’ve bought the domain name, your credit card will be charged. If your card can’t be charged or doesn’t have enough balance, then we’ll try for the next three days before your domain name expires.

You’ll also get emails from us reminding you of your subscription so you can activate your domain name again.

Before you begin

  • Your website and domain name are separate in terms of renewals and subscriptions. That means your website can expire without you losing your domain name and your domain name can be expired without you losing your website’s content. 
  • If you’ve bought or have transferred your domain name to Avoori, then this is the guide for you. If your domain name is externally managed by a third-party, then this isn’t the guide for it.
  • If you’re canceling your domain name but want to preserve your website, then your website will be given a generic domain name that has “avoori.com” in it.

Domain renewal

Your domain’s renewal date

If you buy a domain name on Avoori, then it’s going to set to auto-renew automatically at the same each year. 3 days before the expiration date, your credit card is going to be charged. If your credit card isn’t charged on the first try, it’ll be charged the next 2 days in an attempt to help you preserve your domain name.

We will also be sending you emails on your email address during these three days and after these three days to remind you of your domain name subscription. You can activate your domain name at any time on your own or you can let it be set to auto-renewal so we can do it for you.

If you’ve changed your credit card information during the year, then you can update it on your account dashboard so your previous credit card doesn’t get charged on auto-renewal.

If you want to check your domain renewal date then please follow these steps: 

  • Go to Avoori and log into your account
  • Go to your account dashboard and click Domains.
  • Each Avoori Domain displays the upcoming renewal date below the name.

Note: You can always disable auto-renew but if you do, your credit card won’t be charged and you might forget to activate your domain name. You’ll still get emails to remind you of renewing your domain name but it might not be enough. 

Disable auto-renew

If you don’t want your credit card to be charged automatically, then you can disable your auto-renew at any time. To do so, please go to your domain panel and choose the domain name you want to disable auto-renew for. 

Make sure to disable the option at least one day before the date that shows up on your billing cycle.

  • In your admin dashboard, click on your profile, and then click on your domains.
  • Click the domain you’d like to disable the auto-renew for.
  • Uncheck Auto-Renew by scrolling down to it.
  • Click Confirm.

15 days before the expiration date, you’ll be receiving an email reminding you that your domain will expire if you don’t pay for it.

Note: if you change your opinion and want to set it to auto-renew again, then follow the steps above, but instead check Auto-Renew Domain and then click on save.

Domain cycle example

If you’ve bought a domain name and still don’t know how the domain billing cycle works, then here’s a glimpse of it:

  • June 30, 2015 – Domain is purchased.
  • June 30, 2015 – The ownership has to be verified or the domain name will be suspended.
  • June 15, 2016 – The owner of the domain name receives an email reminding them of the domain renewal in 15 days. 
  • June 29, 2016 – The card the owner entered the first day is charged for domain renewal.
  • July 1, 2016 – If the card on file can’t be charged, the domain expires.
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