Improving your account's security

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  4. I received a suspicious email. Is it from Avoori?

I received a suspicious email. Is it from Avoori?

If you feel like you’ve received a suspicious email from Avoori or any other company that allegedly claims to be associated with us, then make sure to not download any file or attachment, don’t click any links, and don’t reply to their email. 

Once you receive that email, make first to report it to our customer client in order for our security team to work on it. You can include a screenshot of the email, the email address it was received from, and everything else that can help us investigate further this issue. 

The email you’ve received will most likely be a phishing email sent in order to collect sensitive and personal information from customers. These emails impersonate companies and trusted brands in order to scam users and trick them.

Tip: If by any chance you can’t forward the email to us so we can check it, then your email provider must have already reported it as a scam. So, in this case, just delete the email without clicking or downloading any files.

Spot a phishing scam

phishing

There are many ways to spot a phishing email, here are some signs to look out for in order to spot one: 

  • The email is asking for you to share your social security number, identity, bank account information, or password. Don’t share this kind of information online.
  • The email is unsolicited and is asking for you to verify your account
  • Look out for typos in the email address. If the email address you’re receiving from the email, for example, is [email protected]avooori.com then it’s a phishing email
  • An email claiming that your account’s security is compromised 
  • The email includes links that don’t lead or direct you to the official website of Avoori. Before you click on the link, hover over it with your mouse to check where the URL is directing you to
  • Emails that are not from us but mimic our design

Emails that include some or all of these signs are most likely phishing emails that are sent in order to scam you and have access to your personal information.

Scam phone calls

If you receive any phone call from an employee claiming they’re from Avoori, then beware of it. We never call our customers unsolicited and ask for private information.

Information we’ll never request

If you feel like you’ve received a phishing email that impersonates us, here are some signs to look out for. These are pieces of information we would never request in an email:

  • Your full credit card number
  • Your password 
  • Your bank’s account number 
  • Your social security number

If you’ve received an email asking for this, then it’s most likely a phishing email. Make sure to never share this information.

Information we might request

There is a lot of information we might request in an Avoori email in order to help you on your journey or make it easier for you to contact us. This information is: 

  • Click a link in order to verify your domain name if it’s the first time you register, transfer or make any change in your domain name
  • Information that would help us verify that it’s your account, like for example the last four digits of your credit card
  • A copy of your ID in order to verify that it’s your account in case we flag a certain activity as very suspicious 

More ways to protect your account

There are a lot of ways you can adopt in order to protect your account which has detailed in protecting your account guide. You can start by changing your password very often especially if you feel like you’ve clicked on a phishing email’s link or downloaded a certain file.

password

Here are more guides to help you:

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