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Troubleshooting SSL

If you’re having trouble with your SSL certificate whether if it’s not showing up on your website or is making your website take a longer time to load, then this guide is for you. If you see some warning about your SSL certificate, then make sure to follow the steps we’ll detail down below.

Note: New domains on Avoori might take a day or two to connect to your website, and it might take them a day or two to have their certificate validated.

Privacy or security warnings when visiting your site

If every time you open your website or a visitor opens your website a security message shows up, then your SSL certificate might be facing some issues. You can tell if the browser used is detecting some insecure content when visiting your website if a message shows up saying “Your connection is not private/secure”. 

There are a lot of reasons why this might happen including choosing an insecure version of your SSL certificate, but here’s what you can do in order to fix this issue:

  • If you have a domain name that is new and that you’ve just connected to your Avoori website, then please wait 72 hours. New domain names can have some troubleshooting of the SSL certificate in the first 72 hours.
  • After 72 hours, if the problem persists, then follow these next steps.
  • Go to your website and make sure you have the secure version of your SSL certificate. 
  • Make sure your website doesn’t have mixed content or some injected codes that need to work on the HTTP version. 
  • Make sure your website is correctly connected to your domain name whether it’s a third-party domain or a domain name you bought from Avoori domains.
  • Make sure the changes are saved and wait for 72 hours before checking again for your SSL certificate. 

More troubleshooting

If you’re still facing some troubles when using your browser when it comes to its security, then it might be because of the browser you’re using. Here you’ll find a list of the browsers that don’t support the SSL certificate of Avoori: 

  • Google Chrome versions that are older than 6 
  • Safari versions older than 2.01
  • Firefox versions older than 2.0
  • If you’re using Windows XP then all of Internet Explorer’s versions 
  • Internet Explorer versions older than 7 

If you’re using your mobile phone, then these are the versions to look out for: 

  • Browsers running on an older version than 7 on Windows Phone
  • All versions of Safari older than 4.0 on iOS
  • All browsers running on a version older than 3.0 on Android

Certificate status errors

Red: There’s an issue to resolve

If there’s some trouble with your SSL certificate, and there’s a Red ! that appears on your domain panel, then please follow these steps to solve this issue: 

  1. After you connect your domain name to Avoori, please wait up to 72 hours before checking for the certificate. 
  2. If the error message is still there even after 72 hours, then please refresh the certificate by reconnecting your domain name again. 
  3. If the problem is still persisting, then go to your domain name and go to advanced settings if you have bought it from Avoori.
  4. If you have a third-party domain then go to your domain panel, click on the domain and click on the DNS settings.

If you’ve refreshed all of the options and the issue is still there, then it might be because your domain name doesn’t redirect to your website correctly.

Please follow these steps:

  • If you have an Avoori domains, then just reconnect it again. 
  • If you don’t have an Avoori domains, then first go to your domain-mapping records and make sure it’s connected correctly. Make sure to check if your CAA records have any restrictions for your DNS settings. CAA record has sometimes some restrictions that can prevent your SSL provider (in this case us) from issuing certificates to your domain name. If that’s the case, then contact your customer service or transfer the domain to us. That’s the most you can do in this case because the problem is heavily reliant on your domain provider.

Blue: SSL certificates have not been issued…

If there’s a blue ! that appears instead of red, then the message “SSL certificates have not been issued for the following domains” would appear. The main problem here would be the fact that the certificate needs more time to activate.

The certificate needs 72 hours to be activated so it might be because of that. If you wait 72 hours and the certificate still doesn’t activate then you can try to refresh the domain’s DNS settings in order to solve this issue. 

In order to refresh the domain’s DNS, then just go to your domain pane, click on the domain name, and go to your DNS settings, refresh them quickly.

If the status doesn’t change after refreshing, it still needs more time to generate.

Next steps

Even if there is no security warning anymore, you may still need to:

  • Check your website’s SSL using incognito mode in your browser and seeing if your sitemap includes the HTTPS links from your website. 
  • If you still see some warning on your website using incognito mode on your browser, then clear your browser’s cache.

Here’s how to understand SSL more:

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