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Managing Comments and Comment Moderation

Allowing comments on your blog is the best way to listen to what your visitors have to say. Including them, can turn your blog into a two-way communication platform that helps you understand your users and visitors.

Nonetheless, at times you might receive comments that are irrelevant or just plain spam, that you prefer not to accept to be shown on your website. Moderation can be the answer to address this issue. Continue reading to better understand how to use it and to learn about more comment managing options.

Receiving Comments

All the comments that your visitors leave on your blog posts can be found on the Comments page of the main menu of your website admin, including the author, the post where it was posted and the submission date.

Here you can check all the comments and filter them by status like, the pending approval ones, the approved comments, the spam comments, and the ones that were deleted.

Editing Options

There are some editing options you can explore:

  • Unapprove a comment: It will be sent to the Pending Approval category;
  • Reply: Use this field if you wish to leave a comment reply to the user;
  • Quick edit: Allows you to edit your comments;
  • Spam: Mark the comment as spam;
  • Trash: Send it to the trash.

Moderation and Blacklist Settings

On the website admin main menu, under Settings you may click on Discussion in order to control which comments are restricted to moderation.

Define Your Settings.

Here you can define some settings as, for instance, allowing link notifications from other blogs, ask the user to register or login before commenting, enable nested comments, pick the order of how comments are displayed, and choose if you want to be notified by email when you receive a new comment.

Manually Approve All Comments

All comments you receive are held for moderation by default, this means that all the Comments must be manually approved before they are shown on your website.

To enable the option to have the comments automatically shown on your website you may disable these options as per your requirements.

Moderate Suspicious Comments

You might not want to hold all the comments you receive but would prefer to control the ones that might appear suspicious to you. There are some rules you can set that can assist you with this.

The first is to hold comments in the queue if they have more than a certain (definable) amount of links, as including multiple hyperlinks is a regular characteristic of spam comments.

You also have the option to retain comments that contain certain keywords. If these appear anywhere in the comment, it will be forced to the moderation queue. Typical moderation keywords might include spam words, swear words, and IP addresses. You can include one keyword per line. Yet, be aware that it will also match insider words. See it this way: if you avoid the “rain”, you will also get the “rainbow”.

Blacklist Comments

The blacklist box works the same way as the comment moderation one. With one slight difference: all the comments that match the words will be immediately deleted, without notification. You should be careful using it, to avoid deleting genuine comments from your visitors.

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